Privacy Policy – Birma Meat House

Modification of Policy

Birma Meat House, a Bhopal-based company, reserves the right to unilaterally modify this policy at any time without notice. Modifications may be necessary to comply with applicable laws, regulations, or organizational changes within the company. We encourage you to visit this page regularly to stay informed about any changes. If you do not agree with any part of this policy, please discontinue using our platform immediately.

Introduction

Birma Meat House, based in Bhopal, is committed to safeguarding the information you provide while using our platform. This privacy policy (“Policy”) outlines how we collect, retain, share, store, and process your information. By using our platform, you expressly consent to the use and disclosure of your personal information as described in this Privacy Policy.

Types of Personal Information We Collect and When

Information shared during registration and account creation: To access our products and offers, you must register as a user using your phone number. For product orders, we require your name, phone number, email ID, address, and pin code.

Information from visitors and for participation: Visitors may choose to submit their name, email address, or other details for various purposes such as learning about our products, participating in events, or taking surveys.

Financial and KYC Information: Credit/debit card numbers, UPI IDs, billing addresses, and payment instrument details may be collected by our secure online payment system partners, such as Paytm and M Swipe. Credit card information is stored securely on their platforms and is accessible to us for up to 30 days, governed by their respective privacy policies.

Feedback Data and Other Data: This includes data provided during customer service calls, loyalty program participation, use of discount codes, and feedback/comments on our platform.

Information about other people: If you order products or offers for someone else, we collect their names, mobile numbers, email IDs, and addresses with your consent for delivery and communication purposes.

Usage Data: We collect data on how you interact with our platform, including interaction patterns, access times, viewed pages, crashes, browser type, and third-party sites or services used during your interaction.

Device Data: Information about the devices used to access our platform, including device IP addresses, unique identifiers, motion data, and mobile network data.

Data collected through cookies: We use cookies to collect information on user settings, language preferences, and behavior on our platform. This data helps us analyze user interactions and improve your shopping experience. You can disable cookies in your browser, but it may affect certain platform features.

Information collected through advertisements: We may use third-party advertising companies, and data on how you interact with their ads may be collected and analyzed. This information helps deliver targeted advertisements of interest to you.

How We Use Your Information

We use your personal information for various purposes, including order confirmation, delivery, customer service, transaction completion, sending administrative information, and personalizing your platform experience. We also use this data to understand user behavior and enhance platform content and functionality. Periodically, we may send you information about products and offers or changes to this Policy via your email address.

Sharing Your Personal Information

We do not sell your personal information to third parties for marketing purposes. However, in certain cases, we may share your information with:

Third-Party Service Providers: We engage third-party organizations and individuals to assist in our business operations, including logistics and payment processing. They may receive certain personally identifiable information for these purposes.

Government/Law Enforcement: Your information may be disclosed to authorities in cases where disclosure is necessary to prevent, detect, investigate illegal activities or fulfill legal obligations.

Associated Business Entities: We may share your information with our affiliates and group companies for offering relevant products and offers. If our company is acquired, customer information may be transferred with full disclosure of this Privacy Policy.

Third-Party Services: Our platform may connect to other websites, products, or services. Usage of these services is subject to their privacy policies, which are beyond our control.

All third parties working on behalf of Birma Meat House are bound by strict confidentiality agreements.

Protection of Your Information

We employ physical, electronic, and procedural safeguards to protect your information against loss, misuse, damage, modification, and unauthorized access or disclosure. This includes technologies like firewalls, security testing, access controls, and personnel training.

However, we cannot guarantee the privacy of information transmitted over the internet.

Your Rights

You have the right to modify, delete, or withdraw consent regarding the use of your personal information. To do so, please email tanuj@birmameathouse.com with ‘REMOVE’ in the subject line. Please note that such actions may limit your access to our platform.

Data Retention

We retain your personal information only as long as necessary for the purpose for which it was collected, ensuring a smooth user experience.

Children’s Privacy

Our platform is not intended for use by children under the age of 18. We do not knowingly collect personal information from individuals under this age. If we discover such information, we take steps to delete it and terminate the associated user account.

Grievances

If you have any grievances regarding the processing of your personal information, please contact:

Mr. Tanuj Khatri

Birma Meat House Private Limited

Reg Office: 707, Near Chola Ganesh Mandir, Chhola Road, Railway Crossing, Bhanpur, Bhopal, Madhya Pradesh 462038

Call Us (+91) 99814 12176

Email: Tanuj@birmameathouse.com

Time: Mon – Fri (9:00 – 18:00)

Please note that email messages may be monitored for compliance with internal policies.

This document is an electronic record under the Information Technology Act, of 2000, and related statutes. It does not require physical or digital signatures.