Refund and Returns Policy – Birma Meat House

Last Updated: 06/11/2023

Returns

At Birma Meat House, we are committed to ensuring that you are satisfied with your purchase. If you are not entirely happy with your purchase, we’re here to help.

1.1 Eligibility for Returns

You may be eligible for a return if you meet the following criteria:

You received the wrong product.
You have a valid reason for the return, which should be in accordance with our terms and conditions.

1.2 How to Initiate a Return

To initiate a return, please follow these steps:

Contact our customer service team within 2 hours from the time of delivery.

Provide a clear description of the issue along with photographic evidence if applicable.

Our customer service team will assess your request and guide you through the return process.

1.3 Return Process

Once your return request is approved, we will provide you with instructions for returning the product. Please follow these instructions carefully.

1.4 Refund or Replacement

Depending on the nature of your return, you may be eligible for a refund or a replacement product. Our customer service team will guide you through the specific process.

Refunds

If you are eligible for a refund, please note the following:

2.1 Refund Eligibility

You may be eligible for a refund under the following circumstances:

You have initiated a return, and the return request has been approved.
The returned product has been received and inspected by our team.

2.2 Refund Process

Upon approval, we will process your refund within 1-3 working days. The refund will be issued using the same payment method used for the original purchase.

2.3 Refund Amount

The refund amount will be for the cost of the returned product, excluding any delivery charges or discounts applied to the original order.